FAQ

Queries related to Purchase

• Where can I purchase your product?
• Can I buy the products directly from you?
• Do you offer 'Buy Now Pay Later' payment option?

Returns, Cancellations & Refused Delivery

• Order Cancellation Policy?
• What is your Return Policy?
• Refused Shipment Policy?

Post Purchase Queries

• Tips to keep your furniture looking great
• Repairing difficult damages to your furniture
• Stain removal and treatment
• Simple furniture repairs and first aid
• How do I take care of my new Simpli Home wood furniture?
• How long does it take to receive a replacement for the missing or damaged part?

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Assembly Related Queries

• How to fix wobbling furniture?
• My cam-locks don't lock - what do i do?
• The holes for my cam-lock pins are too small - is that a problem?
• Is assembly required for your products?
• I need assembly instruction manual for my product, what is the quickest way to have it?

Product Information

• How can I find detailed product dimensions?
• How humidity & heat affect your wooden furniture?
• What are the construction details for your storage ottomans?
• What is Bonded Leather?
• What is PU Leather?

Shipping and Delivery

• 365 Days- Free Shipping
• Standard Shipping

Warranty

• Are products repair covered under the warranty?
• Does Simpli-Home offer warranty on its merchandise?
• What is California Proposition 65?
• What is your product warranty?
• What kind of product should I use to clean the cabinets?

COVID-19 Information

• Important Notice- COVID-19 & Shipping Delays

Discount & Promo Codes

• Can I use two coupon codes?
• Do you offer any Military or Responder discounts?
• Do you offer any student discounts?

General

Agents Only

• Sample agent guidelines
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