FAQ

Simpli Rewards Program

• Does Simpli Home have a points program?
• How can I join the Simpli Rewards program?
• How do I earn Simpli Rewards?
• How can I view my Simpli Rewards point balance?
• How do I redeem my Simpli Rewards points?
• Is there a limit to the number of Simpli Rewards points I can earn?

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Purchase-Related Questions

• Can I buy products directly from Simpli Home?
• Are Simpli Home products available in stores?
• Does Simpli Home offer financing?
• Can I use more than one coupon code?
• Does Simpli Home offer special discounts for the Military or First Responders?
• Does Simpli Home offer student discounts?

Product Information

• How can I find related items that are part of the same collection of a Simpli Home product I have purchased or am interested in purchasing?
• What is California Proposition 65?
• What is vegan leather?
• What materials are Simpli Home storage ottomans made from?
• Where can I find detailed product information, including dimensions?

Shipping & Delivery

• Does Simpli Home offer free shipping?
• How has COVID-19 effected the shipment of orders?
• How long does it take to receive replacements for missing or damaged parts?
• How will my item be shipped?
• What happens if I refuse delivery?

Assembly

• Do Simpli Home products require assembly?
• How can I get assembly instructions for my Simpli Home product?
• What can I do to fix my item if it seems unsteady or wobbles?
• The holes for the cam lock pins look too small. Will that be a problem?
• What should I do if my cam locks don't lock?

Warranty

• Are product repairs covered under the warranty?
• Does Simpli Home offer a warranty on its merchandise?
• What if I received a damaged product?
• What should I do if I received a product with missing or damaged parts?

Care & Maintenance

• What are some ways that can I protect my Simpli Home furniture from regular use?
• How can I treat and remove stains on my Simpli Home furniture?
• How can I repair damages to my Simpli Home furniture?
• How should I take care of my Simpli Home wood furniture?
• What products should I use to clean my cabinets?
• How do humidity and heat affect Simpli Home wood furniture?

Returns & Cancellations

• What is Simpli Home's cancellation policy?
• What is Simpli Home's return policy?

Simpli Home Trade

• What is Simpli Home Trade?
• How does my discount work?
• How can I contact someone about the program?
• What discounts do you offer?​
• How do I submit my tax certificate to make the transaction tax free?
• Is there a minimum order quantity?

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General

Agents Only

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